Return and Refund Policy for EL Gateaux 

Due to the meticulous, handcrafted nature of our products, we are unable to provide refunds or exchanges for pastry products. Once a cake has been picked up by you or a designated party, it is considered "Accepted." All products are the responsibility of the customer once they leave our shop or are received from our drivers. Refunds requested due to decorating style, color shade, or general decoration design will not be honored.

If you need to postpone your cake for another date, we require at least 48 hours' notice. With less notice, we can reschedule your order depending on availability. If you’d like to change the flavor of your cake, we require 48 hours' notice. 3D Cakes require at least 5 days' notice if changes are to be made to the cake or to change the date. Cake flavor and texture are subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored.

You may qualify for store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Our cakes are tasted daily to ensure the highest possible quality. Please note that variations in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. We cannot control changes in texture or changes in color or shape due to weather conditions.

The following scenarios are the only instances in which we will provide refunds before pickup or delivery:

Cancellation for “Advance Payment in Shop”: At least 48 hours before the event with no refund fee (cash payment) or a 4% refund fee (card payment); otherwise, a 39% fee from your order will be applicable.

Cancellation for “Online Payment”: At least 48 hours before the event with a 7% fee; otherwise, a 39% fee from your order will be applicable. Refunds will be done only through the original payment method.

Cancellation for “Advance Payment at Home,” “Bank Transfer,” & “Money Transfer”: At least 48 hours before the event with a 7% fee; otherwise, a 39% fee from your order will be applicable.

Cancellation for “Payment on Delivery”: No refund fee if canceled before the event